Karvy Global Services grew out of an accountancy firm that was opened in 1981 in India by five chartered accountants, whose first initials formed the original name of the company, Karvy Consultants Limited. The firm expanded in new directions: stock broking, depository services, investment banking, insurance broking, cutting a wide swath in its segments.

Currently, the group of companies processes about 150 million transactions a day -- those for its 20 million individual customers and 300 corporate customers as well as for other firms in India. Current clients in the Karvy family include Infosys Technologies, Wipro, Deutsche Mutual Fund, Reliance, and dozens of banks, including Bank of Punjab, Bank of Hyderabad and Union Bank of India.

In 2004, the company made the decision to begin formally offering its business processing services outside of India. That's when Karvy Global Services was formed, with operations in India, the United States and the United Kingdom.

ARthur R. Flew, a man with a lively sense of humor who has worked for 35 years in software development, technology consulting, business development and onshore and offshore outsourcing in a number of industries, was named CEO. He talked with Sourcingmag.com earlier this year about how it will build a name for itself in business process outsourcing -- and most particularly knowledge process outsourcing (KPO). The following is an edited version of that conversation.